I've formatted my computer and tried to reactivate Trados, but I can't because the licence is showing as "In Use".

I've formatted my computer and tried to reactivate Trados, but I can't because the licence is showing as "In Use".

Doyeon Jeong We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00822119 .
Elisa Maxim| RWS Group
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