[Trados Studio 2015] Deactivation failed Still "In Use" in my RWS account Reset License failed What can I do now?

Question

Hi there, 
 
 The following attempts to deactivate my Trados Studio 2015 license failed. Now I would appreciate your help on what I can do next. 
 
 1. Attempted deactivation in Trados Studio 2015 > Received the following error message: "Deactivation failed. Could not revoke this license. Revocation is not allowed for this entitlement." > But the activation status changed to "Deactivated" in Trados Studio 2015 
 
 2. Still displays as "In Use" in my RWS account > Try Reset License > Received the following error message: "An email has been sent to the system support team to notify them of this error. If you require support please use your support account or report the problem in the &ldquo;Licensing & Installation&rdquo; forum in the RWS Community. In the meantime please try reloading / refreshing this page." 
 
 As a result, the license is showing as active in my RWS account, but is actually deactivated on my PC, and any attempt to reset the license results in an error. So I am unable to use the product now. 
 What can I do now?

Elisa Maxim · Accepted Answer

Gyeongsu Lee We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00822117 .

Elisa Maxim| RWS Group

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Trados Portfolio > 2. Licensing and Installation

[Trados Studio 2015] Deactivation failed > Still "In Use" in my RWS account > Reset License failed > What can I do now?

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