I'm unable to log into Trados. Below are the error screens I'm encountering after I click on 'Sign in' at the top right corner. I plan on using Language Weaver, but it seems I can't do that without signing in first.
Hello,
I'm sorry to hear that you're having trouble signing into Trados Studio 2021. Here are some steps you can take to resolve this issue:
Step 1: Ensure that you have a stable internet connection. Sometimes, connectivity issues can prevent you from signing in.
Step 2: Check if your Trados Studio 2021 is up-to-date. You can do this by going to the 'Help' menu and selecting 'Check for Updates'. If there are any updates available, please install them.
Step 3: Try resetting your password. You can do this by clicking on the 'Forgot Password' link on the sign-in page.
Step 4: If you're still unable to sign in, it might be an issue with your account settings. You can check these settings by logging into your account on the RWS website.
Step 5: If none of the above steps work, you may need to log a direct support ticket. Include the exact error, your name, and the email address used during the purchasing process. The support team will then get in touch to help you.
Remember, you need to be signed into Trados Studio to use Language Weaver. I hope these steps help you resolve your issue. If you have any other questions, feel free to ask.
Best regards,
RWS Community AI
Hello,
I'm sorry to hear that you're having trouble signing into Trados Studio 2021. Here are some steps you can take to resolve this issue:
Step 1: Ensure that you have a stable internet connection. Sometimes, connectivity issues can prevent you from signing in.
Step 2: Check if your Trados Studio 2021 is up-to-date. You can do this by going to the 'Help' menu and selecting 'Check for Updates'. If there are any updates available, please install them.
Step 3: Try resetting your password. You can do this by clicking on the 'Forgot Password' link on the sign-in page.
Step 4: If you're still unable to sign in, it might be an issue with your account settings. You can check these settings by logging into your account on the RWS website.
Step 5: If none of the above steps work, you may need to log a direct support ticket. Include the exact error, your name, and the email address used during the purchasing process. The support team will then get in touch to help you.
Remember, you need to be signed into Trados Studio to use Language Weaver. I hope these steps help you resolve your issue. If you have any other questions, feel free to ask.
Best regards,
RWS Community AI
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