Unable to sign into Trados 2021 Desktop application.

Question

I'm unable to log into Trados. Below are the error screens I'm encountering after I click on 'Sign in' at the top right corner. I plan on using Language Weaver, but it seems I can't do that without signing in first.

Script Error dialog box with a warning icon indicating an error has occurred in the script on this page, with options to continue running scripts or not.

Error message stating 'Unable to reach Language Cloud. Check your internet connection then try again.' with an 'OK' button and links to Knowledge Base and Community.

Browser error screen stating 'Can't reach this page' with suggestions to check the web address, search on Bing, or refresh the page.

Generated Image Alt-Text
[edited by: Trados AI at 2:22 PM (GMT 0) on 4 Mar 2024]

RWS Community AI · Accepted Answer

Hello, 
 I'm sorry to hear that you're having trouble signing into Trados Studio 2021. Here are some steps you can take to resolve this issue: 
 Step 1: Ensure that you have a stable internet connection. Sometimes, connectivity issues can prevent you from signing in. 
 Step 2: Check if your Trados Studio 2021 is up-to-date. You can do this by going to the 'Help' menu and selecting 'Check for Updates'. If there are any updates available, please install them. 
 Step 3: Try resetting your password. You can do this by clicking on the 'Forgot Password' link on the sign-in page. 
 Step 4: If you're still unable to sign in, it might be an issue with your account settings. You can check these settings by logging into your account on the RWS website. 
 Step 5: If none of the above steps work, you may need to log a direct support ticket. Include the exact error, your name, and the email address used during the purchasing process. The support team will then get in touch to help you. 
 Remember, you need to be signed into Trados Studio to use Language Weaver. I hope these steps help you resolve your issue. If you have any other questions, feel free to ask. 
 Best regards, 
 RWS Community AI

Paul · Answer

Kunal Jaidka We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00822525 .

Paul Filkin | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Unable to sign into Trados 2021 Desktop application.