Need help deactivating a license

Question

I've been trying to reset a license today but it failed, sorry didn't catch the error message, but the license never got deactivated and now it says I reset it 3 times this year.
Can you help?
Thank you!

Product 
 Activation Code

Trados Studio 2022 Professional 
 XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

You can only reset your license 3 times within 12 months, it appears you have exceeded this limitation and the option to reset your license is no longer available. If you are having issues with your license and need further help please click here to log a request with the support team.

Paul · Answer

Chris Prsa We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00822772 .

Paul Filkin | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Need help deactivating a license