My computer crashed and I can't deactivate my Trados 2019 licence. The reset option is also giving me an error. I'm working with the trial version at the moment but urgently need to be able to activate my licence on my new computer. I can't find the solution in forums/questions by other users. Can anyone help me?
Carol Anne McArthur We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00823104 .
Carol Anne McArthur We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00823104 .
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