having trouble deactivating license

I am trying to move my license to a new computer. So, I tried deactivating my license on my old computer, and got this:
Error message stating 'Deactivation failed. Could not connect to the activation server. Check the activation server address in the provider settings. - The request was aborted: Could not create SSLTLS secure channel.'

OK... Let's try deactivating offline... Only to get this:

Error message stating 'Failed to deactivate offline. The specified deactivation authorization may not be valid. Validate your deactivation authorization against the authorization in your SDL Account.'

So... What's next?

This is a years old win7 installation.



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[edited by: Trados AI at 2:23 PM (GMT 0) on 4 Mar 2024]
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