Issue with product activation

Question

I upgraded to "Trados Studio 2022 L1 - Subscription". After installation, when I try to use Trados, it says that the licence expired. 
 As advised, I checked the below article which describes how to use Studio 2022 using the cloud subscription. https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039952 
 When I click on &ldquo;Subscription&rdquo; I do not get the same login page as indicated in the link above. 
 
 Instead, I get to a page asking to login to RWS ID. When I log in, I just access RWS website but I am not offered the options as per the link above. 
 
 Could you please open a case for me?

Thanks, 
 
 Nathalie

Elisa Maxim · Answer

Nathalie Coutelle We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00823293 .

Trados Portfolio > 2. Licensing and Installation

Issue with product activation