I need to transfer my licence for Trados 2017 to my new laptop as my old computer died. I tried to reset it as per the instructions on the site but neither the "reset" button nor the "log a case" buttons appear on the page where my licence is and where I was directed when I clicked on the "Reset" button.
I would appreciate if you could help me, thanks.
Iseult Harrington We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00823316 .
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