Trouble activating my Trados studio 2022 Freelance

Question

Hello. I am trying to move my license to a new laptop. 
 I deactivated it successfully a week ago and the studio can't be used anymore on the old device. 
 However the status shown in the License & Subscriptions in my RWS account remains "in Use" and I can't activate it on the new laptop. 
 How should I handle this situation? Please advice. 
 Status shown after deactivation. 
 Message shown when tried to activate it on the new laptop.

Sorin Perta · Accepted Answer

Masako Ikeda We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00823587 .

Trados Portfolio > 2. Licensing and Installation

Trouble activating my Trados studio 2022 Freelance