Hello, I urgently need to activate my Trados 2019 licence on a new computer. I deactivated it on the old one, but then I was requested to create an RWS account and this one is not reporting my previous orders and licences from my old SDL account. What can I do?
I deactivated it on the old one, but then I was requested to create an RWS account
By who? If you have licences you already have an account so I don't know why you would need a new account.
this one is not reporting my previous orders and licences from my old SDL account. What can I do?
Log into your old account and get your licence. If you create a new account and you already have licences they won't move to your new one. The will always be in the original account.
Paul Filkin | RWS Group
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Hi Paul,
I could not find a way to access my old SDL account. When I followed the istructions for deactivation, they directed me to the RWS site and was forced to create an account there, there was no way to log in to SDL.
But now I managed to, somehow.
Thank you
Anna
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