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Hello team! My computer broke, so I am reinstalling Studio on my new PC but need to grant the license to the new installation. Could you help me, please? Thanks!
RWS Community
Hello team! My computer broke, so I am reinstalling Studio on my new PC but need to grant the license to the new installation. Could you help me, please? Thanks!
Have you tried resetting it yourself?
You may be able to reset your own license by using the Self Service option in your RWS account for Trados Studio 2015, 2017, 2019, 2021 and 2022.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Have you tried resetting it yourself?
You may be able to reset your own license by using the Self Service option in your RWS account for Trados Studio 2015, 2017, 2019, 2021 and 2022.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hello Paul,
Thanks for your response and for the link. Yes, I tried resetting my license myself, but an error message appears: "An error has occurred." There is no more details about the problem, so I'm not able to solve it. I don't understand why.