Hello,

Last Week our students were unable to use Trados due to an error that I’m sending in image 1.

I have searched for the error online and I found this solution: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038444

However, I have now realized that all the licenses disappeared from the server where I had them installed (both for trados and passolo).

We have 60 seats of a network license, 24 of which are installed on one server and working normally (image 2).

However on the other server where I should have the rest of the seats (36) nothing is showing (Image3).

Could you please help ASAP, I have classes depending on these licenses.

Cheers,

Pedro