Trados Portfolio > 2. Licensing and Installation

Login Issue with Trados credentials

Hi there,
I am facing a severe issue with loging in. I have bought a Freelance Studio Subscription but cannot login properly with my credentials, even though I have run Trados as an Admin. After entering my credentials, the login window freezes and does not activate my account. What can be done about this? Please help me!!!! Thanks a lot.

Trados Studio 2022 SR1 activation window with RWS ID login fields for email and password, and a toggle switch that is not activated.

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[edited by: Trados AI at 2:24 PM (GMT 0) on 4 Mar 2024]

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Ana-Loredana Gabur over 2 years ago

Eude de Montgolfier We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00824813 .
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Eude de Montgolfier over 2 years ago in reply to Ana-Loredana Gabur

Thanks a lot.
Eude
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Eude de Montgolfier over 2 years ago in reply to Ana-Loredana Gabur

Thanks a lot.
Eude
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