licence activation SDL Trados 2017

Question

Hi 
 I had similar issues a couple of months ago, then the problem was solved, i.e. I had my licence reset and then I could activate my SDL 2017 licence in my new computer. Today, after weeks since I was given a new activation code (end of September), I can't activate my licence with that code. I tried to uninstall and reinstall the product, but nothing is happening (failed activation: impossible to connect with the activation server. Impossible to create a secure SSL/TLS channel...)

Adam Warren · Answer

I had a similar problem, being unable to run my Studio 2021 on a new computer. I reported this problem to RWS SDL, who obligingly reset all my licence activations. I activated one of them for my desktop computer but stilll couldn't run Studio 2021. Then I tried installing .net framework 4.8 and my Studio 2021 has worked since. You could try this link: https://dotnet.microsoft.com/en-us/download/dotnet-framework to download the .net framework 4.8 which Studio needs. I hope it works and I hope this helps.

Sorin Perta · Answer

Hello Barbara Bocedi 
 Please try to activate your license offline as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383 
 Thank you, Sorin

Sorin Perta · Answer

Barbara Bocedi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825523 .

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licence activation SDL Trados 2017