I have a 2019 license but my computer was sent for repairs and the system was reinstalled. I cannot access the original app now. Tried deactivating offline but the offline deactivation ticket failed. This has happened before and I hope I can get help here again. Could someone help with the deactivation and activation? I have work due this week. Thank you.
Der-Yang Chia We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825159 .
Der-Yang Chia We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825159 .
Thanks for the swift response. Problem resolved.
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