Revocation is either complete or revocation proof is already uploaded

Question

Hello, 
 I'm having problems deactivating/releasing my Trados Studio 2021 Freelance Plus license in order to uninstall the product and install the new version of Trados Studio 2022 Freelance Plus that I purchased a few months ago. 
 I have the following error message: Revocation is either complete or revocation proof is already uploaded Then I get a second message saying that my license has been deactivated, but I can still run my 2021 version of Trados. 
 My current Trados version is Trados Studio 2021 SR2 - 16.2.12.9338 
 My OS is Windows 10 Pro 22H2 [ver. 10.0.19045.3570] 
 Could you please help me? 
 Thanks in advance 
 Patrick

Sorin Perta · Answer

Patrick Arbaut We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825543 .

Trados Portfolio > 2. Licensing and Installation

Revocation is either complete or revocation proof is already uploaded