Hello
I am trying to do an offline deactivation of my trados studio 2019 freelance license, as I am effectively using a different machine, but I get an error message "An error has occurred with your offline-deactivation".
It advises me to log a support request, but I can find no way to do that. What is the best solution to this?
Michael Taylor We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825847 .
Michael Taylor We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825847 .
Hello
Thank you, I received an email with a deactivation ticket, but unfortunately I am not able to use it. When I try and run Studio it just asks me for a license activation code, I cannot do anything else but quit it, that's why I need the license to be deactivated remotely.
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