Marion Miossec We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00826108 .

Marion Miossec We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00826108 .

Dear Sorin,

I was contacted by RWS Support. They reset my license and gave me instructions on how to proceed for the activation (rename the “Studio.lic” file, start Studio as admin and follow the procedure to activate offline, the same one you previously gave me, ie  https://gateway.sdl.com/apex/communityknowledge?articleName=000001383 ). It was all sorted out within a couple of hours (and I don't have a support contract). I must admit that I was not confident at all that this would be the case, but the problem was solved swiftly.

Thank you so much for your help on this, it's deeply appreciated.

I wish you a nice day.

Marion