Dear SDL.
I followed the intstructions for deactivation in order to switch computers.
I received an error for online deactivation, and then an error for offline deactivation.
When I closed trados, I recieved the message that it has been deactivated, but if I open it again, I is still active.
please help
I included are the error messages.
tom hibi
TOM HIBI We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00826245 .
TOM HIBI We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00826245 .
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