We've buy an upgrade to our Trados Studio 2021 licenses to 2022 version. We can see the license upgrade option on our RWS portal but as we try to upgrade it, it shows a message asking to stop any activation in use. Then we go to our 17.0.134 license server and as we ask to Deactivate all Professional Commuter 2021 licenses it show a message: "Provider error ocurred, code: 0. Could not connect to the activation server. - Error sending the request."
Many thanks for your help
Enric Tortajada We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00826734 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Enric Tortajada We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00826734 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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