Hello,
I deactivated my license on my old computer, but my account still shows that my license is "in use" and won't let me activate it on my new computer. I've tried alternative methods such as offline deactivation but nothing seems to work and everything results in errors. Who can I contact to solve this issue?
Thanks in advance,
Luciano
Luciano Monteiro We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00826981 .
Luciano Monteiro We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00826981 .
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