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Hello, I have deactivated my license on the old device, but it still appears as active, so I cannot activate the software on the new computer. Assistance requested. Thx
RWS Community
Hello, I have deactivated my license on the old device, but it still appears as active, so I cannot activate the software on the new computer. Assistance requested. Thx
Fernanda Salazar We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00827073 .
Fernanda Salazar We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00827073 .