Cannot install Trados

I cannot install Trados because of the error below. I have previously encountered this error and there was nothing I could do (from my side). A person working for technical support remotely connected to my laptop and used the Windows Command Prompt to fix the issue. The guy was clearly a tech wizard and I'm hoping he can help me again. 

Error message on Trados Studio 2022 SR1 stating 'An error occurred and the program was aborted.' It suggests running the program again, generating a debug log, and contacting technical support. Details include 'InterpreterException' and a reference to 'Chainer.ProductInfo.Family'.



Generated Image Alt-Text
[edited by: Trados AI at 2:27 PM (GMT 0) on 4 Mar 2024]
emoji