Studio 2017 issue - already activated but running in trial mode

Question

Hi, 
 
 Can anybody help with the following issue? 
 I have recently reinstalled Trados Studio 2017 (properly, by deactivating it before uninstalling first), activated it offline, worked correctly (one license appears in use, one available), but now Studio starts in Trial mode, prompting for activation within 25 days. 
 I don't want to use my second license to activate the product on the same computer since I've already used one - why is this happening and what can I do? In my online account, there is no option to deactivate the already activated copy. 
 Also, I can't deactivate offline since the program starts in Trial mode/as if not activated yet. 
 
 Thank you for your prompt help!.

Sorin Perta · Answer

Florin-Ioan Ular We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00827338 .

Sorin Perta · Answer

Hello Florin-Ioan Ular 
 Please reply on the support ticket and one of the RWS engineers will provide further assistance. 
 Thank you, 
 Sorin

Trados Portfolio > 2. Licensing and Installation

Studio 2017 issue - already activated but running in trial mode