Hello, we need to reinstall trados on our computer and to do this we need to reset the license but when we enter into our RWS account and go to the licenses tab, It appears empty. We have a perpetual Trados Studio Freelance 2019 license and It has disappeared from our profile.
Atexis Spain We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00827552 .
Atexis Spain We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00827552 .
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