Hello :-)
Deactivation will not work: Studio says "Revocation is either complete or revocation proof is already uploaded", but My Account shows the license as In Use.
When I try to use the offline method, the Offline deactivation ticke I receive is not accepted in Studio (it says the code I just received in not valid ???). I checked for extra spaces and characters, to no avail. all the mthods I tried are refused.
Marc-André Séguin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00827608 .
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Marc-André Séguin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00827608 .
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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