Cannot deactivate TBM6 licence! Urgent

Hi,

 

We have a problem deactivating the licence of our TBM6, we have transferred the system to a new server and tried to deactivate the licence on the old server to activate it on new serwer, still we get an error, we tried also offline deactivation and get an error as well:

Screenshot of Trados Studio error message stating 'Failed to deactivate offline. The specified deactivation authorization may not be valid. Validate your deactivation authorization against the authorization in your SDL Account.' with an OK button.

I tried mamy times, and the same appears.

Please help.



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[edited by: Trados AI at 2:28 PM (GMT 0) on 4 Mar 2024]
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