Pasting the offline deactivation ticket into my account (section offline deactivation) produces an error. How should I proceed? Thank you for your help.

Pasting the offline deactivation ticket into my account (section offline deactivation) produces an error. How should I proceed? Thank you for your help.

Meta Slotboom We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00827791 .