No license available on my account

Question

Hello Team, 
 I deactivated my license on my old desktop and now I cannot activate it on my new desktop as in my account there ​is no licence available ​. 
 My product is SDL Trados Studio 2021 SR2 16.2.10.9305 and I have an extra activation license on my notebook as I have two license available with Freelance Plus. 
 Can you please help? 
 Many thanks in advance! 
 
 Antonella

Sorin Perta · Answer

Antonella Maria Berardi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00827794 .

Trados Portfolio > 2. Licensing and Installation

No license available on my account

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