Unable to log in on Groupshare (various messages)

Hi

Today I updated Trados Studio 2022 to the latest version and now I can't access Groupshare and my TMs. I have an active freelance supscribtion licence and made sure to be logged in there.

I have this one installed now: Screenshot of Trados Studio 2022 SR2 version number 17.2.8.18668.

It asks me to sign in to Groupshare. I do. Then it asks me to sign in again.I do. Then it says Error message stating 'Failed to retrieve the list of server projects.'If I try to do it through the project, it doesn't even offer me te log in page. It just says I don't have access and disables my TMs.

As I haver versions of Trados Studio, I have tried these as well:

I have this beta-version, as well: Screenshot of Trados Studio 2022 SR2 Beta version number 17.2.8.18591.

And it gives me this error message about something with an object reference.

Error dialog box with a message about an object reference not set to an instance of an object, in a non-English language.

I click OK, then I get to the log in page. If I try to log in, I get the "An error occured":

Error dialog box with a message stating 'An error occurred' in a non-English language.

I've tried installing Trados Studio 2021 (Screenshot of Trados Studio 2021 SR2 version number 16.2.10.9305.) to see if I could access Groupshere there. But no luck. It says something about failed authentication even though that part should be alright.

Error dialog box stating 'Authentication Failed. Please check that the username and password entered are correct for this server.'

I got the beta-version because of a different issue (unable to apply templates), and now this... My TMs are a must.

Kind regards



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[edited by: Trados AI at 2:29 PM (GMT 0) on 4 Mar 2024]
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