I deactivated my SDL Trados Studio 2021 Freelance on an old PC to activate it on a new one in August.
Since then I've had no opportunity to use Trados. Now I can't activate it on the new one with the message "Licence expired".
On my RWS account, the license status shows " Users :1, In use: 1, Available:0".
What should I do? Thank you.
Kumiko Horiuchi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00828547 .
Elisa Maxim| RWS Group
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Thank you for your quick response. The license was reset and successfully reactivated!
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