I need help ASAP. I bought another 12 month subscription after my last one expired, but it still shows as inactive.

Question

I need immediate help with my license! I bought another 12 month subscription after my last one expired, but it still shows as inactive and I cannot open Trados. I need to finish a job TODAY. 
 My order number for the new subscription is: 735877 
 Support and Maintenance Agreement Number: PSA134158733

Sorin Perta · Answer

Hello Bong Ki Choi 
 I noticed that you have logged a support case for this. A RWS engineer will provide assistance through it. 
 Thank you, 
 Sorin

Trados Portfolio > 2. Licensing and Installation

I need help ASAP. I bought another 12 month subscription after my last one expired, but it still shows as inactive.