IMMEDIATE HELP - 12 MONTH SUBSCRIPTION "INACTIVE".

Hi team,

I purchased the new SDL Freelance Studio - 12 months (order 735872), but I cannot activate it on my SDL (latest version installed).
Regarding the product activation, where should I find the activation code? I tried to have a look at my account but I cannot find it. However, if I close the window, an error pops up saying that the product license has been deactivated and SDL will be closed. 

I already followed the steps for the 12-month subscription, but when I select my account doesn't pop up anything. After clicking on "ok", an error message pops up.
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