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Trados 202 does not start without any error message

Ruta Peter

After I did not use my desktop computer running windows 10  for 2 weeks Trados does not start without any error message.
When trying to start Trados, the following errors are written to the windows system protocol:

Name der fehlerhaften Anwendung: SDLTradosStudio.exe, Version: 17.2.8.18668, Zeitstempel: 0xeb275fca
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.19041.3448, Zeitstempel: 0x743fa6b7
Ausnahmecode: 0xe0434352
Fehleroffset: 0x0013d902
ID des fehlerhaften Prozesses: 0x156c
Startzeit der fehlerhaften Anwendung: 0x01da2c833d3fbef6
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Trados\Trados Studio\Studio17\SDLTradosStudio.exe
Pfad des fehlerhaften Moduls: C:\Windows\System32\KERNELBASE.dll
Berichtskennung: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Anwendung: SDLTradosStudio.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.Management.ManagementException
   bei System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus)
   bei System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext()
   bei System.Linq.Enumerable+<OfTypeIterator>d__95`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
   bei System.Linq.Enumerable+WhereSelectEnumerableIterator`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
   bei System.Linq.Enumerable.FirstOrDefault[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<System.__Canon>)
   bei Sdl.Desktop.Telemetry.TelemetrySessionData.GetWindowsFriendlyName()
   bei Sdl.Desktop.Telemetry.TelemetrySessionData.FillTelemetryContext(Microsoft.ApplicationInsights.DataContracts.TelemetryContext)
   bei Sdl.Desktop.Telemetry.TelemetryModule+<>c__DisplayClass4_0.<RegisterCommonFunctionality>b__0()
   bei DynamicClass.lambda_method(System.Runtime.CompilerServices.Closure)
   bei SimpleInjector.Lifestyles.SingletonLifestyle+SingletonRegistration.Execute(System.Func`1<System.Object>)
   bei SimpleInjector.Lifestyles.SingletonLifestyle+SingletonRegistration.GetInterceptedInstanceWithNullCheck()
   bei SimpleInjector.Lifestyles.SingletonLifestyle+SingletonRegistration.GetInterceptedInstance()
   bei SimpleInjector.Lifestyles.SingletonLifestyle+SingletonRegistration.BuildExpression()
   bei SimpleInjector.InstanceProducer.BuildExpressionInternal()
   bei SimpleInjector.Internals.LazyEx`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].InitializeAndReturn()
   bei SimpleInjector.InstanceProducer.BuildInstanceCreator()
   bei SimpleInjector.InstanceProducer.BuildAndReplaceInstanceCreatorAndCreateFirstInstance()
   bei SimpleInjector.InstanceProducer.GetInstance()

Ausnahmeinformationen: SimpleInjector.ActivationException
   bei SimpleInjector.InstanceProducer.GetInstance()
   bei SimpleInjector.Container.GetInstanceForRootType(System.Type)
   bei SimpleInjector.Container.GetInstance[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]()
   bei Sdl.Desktop.Platform.DI.SimpleInjectorContainerWrapper.GetInstance[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]()
   bei Sdl.Desktop.Platform.PlatformModule+<>c__DisplayClass0_0.<Initialize>b__4()
   bei DynamicClass.lambda_method(System.Runtime.CompilerServices.Closure)
   bei SimpleInjector.Lifestyles.SingletonLifestyle+SingletonRegistration.Execute(System.Func`1<System.Object>)
   bei SimpleInjector.Lifestyles.SingletonLifestyle+SingletonRegistration.GetInterceptedInstanceWithNullCheck()
   bei SimpleInjector.Lifestyles.SingletonLifestyle+SingletonRegistration.GetInterceptedInstance()
   bei SimpleInjector.Lifestyles.SingletonLifestyle+SingletonRegistration.BuildExpression()
   bei SimpleInjector.InstanceProducer.BuildExpressionInternal()
   bei SimpleInjector.Internals.LazyEx`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].InitializeAndReturn()
   bei SimpleInjector.InstanceProducer.BuildInstanceCreator()
   bei SimpleInjector.InstanceProducer.BuildAndReplaceInstanceCreatorAndCreateFirstInstance()
   bei SimpleInjector.InstanceProducer.GetInstance()

Ausnahmeinformationen: SimpleInjector.ActivationException
   bei SimpleInjector.InstanceProducer.GetInstance()
   bei SimpleInjector.Container.GetInstanceForRootType(System.Type)
   bei SimpleInjector.Container.GetInstance[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]()
   bei Sdl.Desktop.Platform.DI.SimpleInjectorContainerWrapper.GetInstance[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]()
   bei Sdl.TranslationStudio.Application.DI.Bootstrapper.RegisterStandardServices(Sdl.Platform.Interfaces.DI.IContainer)
   bei Sdl.TranslationStudio.Application.DI.Bootstrapper.RegisterTypes(Sdl.Desktop.Platform.ISplashScreen)
   bei Sdl.TranslationStudio.Application.Launcher.RunApplication()
   bei Sdl.TranslationStudio.Application.Launcher.Main(System.String[])

My trados was sr1, so I installed sr2 - starting trados now the window, that trados is loading modules appears for some seconds, but trados does not start.

I tried chkdsk (errors have been repaired) sfc /scannow, (errors found, not repaired) DISM (errors found and repaired) - no changes when starting Trados.

I repaired trados (programs and features) - no changes

What to do now?

Ruta
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    Ruta Peter said:
    The forum thread was determined to be SPAM (by 'Text Repetition'). The author responded on 12 Dec 2023 12:36 AM. Author's Response No idea, why you had determined my message as SPAM. Can you explain that? Like described, my problem is, that trados 2022 is not running at my desktop computer. Trying to start, only a window appers, that Trados is loading modules, but it disappears after some seconds. No Trados to be seen, no error message. But I found an issue at the Windows 10 event protocol, showing some conflict between trados.exe and a windows system dll, sorry I cannot retrace the exact text, because I´m working now with my laptop at another place. Please see my original posting. I tried to: - run chkdsk - aktualize Trados with sr2, unistall and reinstall trados - repair the system with sfc /scannow and dism Some errors appeared, but the system and the installation seems to be clean now. Starting Trados the situation is like described before. Any idea about the cause? What can I do else to solve the problem? Thanks in advance to the community for some helpful answers, Rūta

    Yes, it's because you posted all of this error code as text.  There is so much repetition in there that the automated system considers this a possible spam attack (we do see a fair bit) and so as a precaution moderates the post so a human can check it.

    Better to always insert as code from the menu below:

    A screenshot of a software interface showing an open dropdown menu titled "Insert" with various options. The cursor is selecting the "Navigation List" option, highlighted in blue, with a shortcut key indicated as Ctrl+L. A red hand-drawn arrow points towards this option from the right. The background of the dropdown menu includes other options like "Link," "Image/video file," "Code," and more, with corresponding icons. The rest of the interface is partially visible, with text content and other menu options blurred in the background, indicating a focus on the "Navigation List" feature.

    Paul Filkin | RWS Group

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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00830709 .

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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