PC where Trados 2022 is installed does not start any more

Question

My PC where my Trados Studio 2022 subscription is installed and running does not start any more. 
 I installed Trados Studio 2022 already at an alternative PC, but I do know how to transfer the license to this PC. 
 Do I have to reset or deactive the license in my account? On the PC it is no longer possible. 
 What licensing numbers do I need for reactivating on the new PC? 
 
 Thanks for your support 
 Gabriele Broszat 
 G.Broszat@t-online.de

Sorin Perta · Answer

Gabriele Broszat We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00829703 .

Trados Portfolio > 2. Licensing and Installation

PC where Trados 2022 is installed does not start any more