I need to reset my license after a crash, but I get the following error message:
An email has been sent to the system support team to notify them of this error.
If you require support please use your support account or report the problem in the “Licensing & Installation” forum in the RWS Community.
In the meantime please try reloading / refreshing this page.
How do I proceed from here? I've reloaded the page to no avail.
Ann-Jorunn Hauge We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00829860 .
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Ann-Jorunn Hauge We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00829860 .
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you for your prompt reply, Paul.
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