On Sunday, I installed my Upgrade to Studio Professional 2022 which I purchased 10 days ago and my computer has basically given up the ghost since.

Until now my PC (processor 5, Windows 10, one Terabyte SDD, 16 GB RAM so performance levels more than satisfactory) has had NO PROBLEM with me working on both the Professional 2021 version purchased in my name and the Freelance Plus 2019 version (purchased in my wife's name and installed on the same computer as well as on another PC).

I often work with both versions open AT THE SAME TIME (2019 Freelance Plus e 2021 Professional) on two different projects as I often have to connect to TM servers and the lookup sometimes takes a few seconds so I work on the other version while it's processing, and work in parallel and I have never had any problems so far until I upgraded from 2021 to 2022.

As soon as installed Studio Professional 2022 my computer simply failed to respond to any commands. It wouldn't even reboot. With the assistance of my tech support I had to restore Windows 10 updated to the latest update last week on 4th December.

Now I don 't have either version 2021 (which I had to deactivate as I purchased an upgrade) nor 2022 to work on and I refuse to reinstall it until I hear back from someone at RWS to explain what to do.

Also, when I installed Professional 2022 I noticed that my licence for 2019 Freelance Plus was deactivated (but it's an entirely different version, bought in another name), how did that happen?

I don't believe as a user that I should be forced to choose which version to work with (freelance plus 2019 or Professional 2022) as I've never had any issues until I installed the upgrade.

At the moment I have been forced to work in the 2019 Freelance plus version and I'd really like to hear back from someone about what can be done or I'll be forced to return the 2022 licence and go back to working with Professional 2021 which would be a pity.

I look forward to hearing back from somebody because I was told a ticket had been opened but I haven't heard back from anyone at RWS