My computer collaped and I can't manage to deactivate my license either online or offline. Can you help me deactivate my license which has been installed on November 24, 2023?

My computer collaped and I can't manage to deactivate my license either online or offline. Can you help me deactivate my license which has been installed on November 24, 2023?
Sylvia Hanke We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00830067 .
Sylvia Hanke We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00830067 .