My notebook crashed and I had to replace the hard disk. I was not able to deactivate the license before that happened. I downloaded the software now on the newly setup notebook and I am now using my additional activation possibility (I have freelance plus). But I see that there is one license still active that I used once on an older notebook that I cannot use anymore (complete hardware failure). Could you please deactivate that license, so that actually only one is in use by me now. Thanks!
Eszter Langer We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00830392 .
Elisa Maxim | RWS Group
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Thanks for opening the Case! You have been helping me, and the problem is resolved now.
Best regards, Eszter
Thanks for opening the Case! You have been helping me, and the problem is resolved now.
Best regards, Eszter
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