I tried to to update my SDL Trados Studio to SR2. I was unable to deactivate my license online before starting update. I tried offline deactivation, but when trying to confirm offline deactivation, I got message "An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request." I have one version (Trados Studio 2022 Freelance Plus) installed in my notebook with no such issues. I have this issue with Trados installed on PC only.
Igor Liba We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00830576 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Igor Liba We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00830576 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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