Hi,
I recently changed my computer and tried to install Studio 2021 on it, but it doesn't recognize my licence number.
Should I first deactivate it and how can I do that?

Hi,
I recently changed my computer and tried to install Studio 2021 on it, but it doesn't recognize my licence number.
Should I first deactivate it and how can I do that?
Val68 We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00830577 .
Elisa Maxim | RWS Group
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