Hello Valeria Prudenzi 

First, download and install Trados Studio 2022 SR2 CU9. Then upgrade your license from 2021 to 2022 as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001319

For Freelance licenses like yours it is not necessary to deactivate Studio 2021 before processing the upgrade.

Finally, activate your 2022 license in Trados Studio 2022 SR2 CU9 as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001381

Thank you,

Sorin

Nope. How can I do it? if I don't deactivate Studio 2021 how can I get the upgrade?

Can you give me a list of actions to do and to follow?

thanks 

very much appreciated

Hello Valeria Prudenzi 

The steps you need to follow are in the article I sent (just ignore steps 1 - deactivation): https://gateway.sdl.com/apex/communityknowledge?articleName=000001319

Did you read that article?

Thank you,

Sorin

I have already installted Studio 2022. I'll follow the rest. I'll get back to you in case I'd need more help. thanks for now

nope, I cannot upgrade license from 2021 to 2022. How to proceed?

Valeria Prudenzi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00832087 .

Valeria Prudenzi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00832087 .