Impossible to reset license.

Question

My laptop crashed and I need to deactivate a Studio 2022 Pro licence. Could this licence be deactivated by you? I have been trying to do it without success for the past 12 hours and this is quite urgent.

Paul · Answer

Sergio Carvajal We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00831439 .

Trados Portfolio > 2. Licensing and Installation

Impossible to reset license.