Hello! My old laptop crashed and I am not able to deactivate the license offline to install Trados Studio 2022 in my new laptop. There is an error when trying to do so. Could you please help me?

Hello! My old laptop crashed and I am not able to deactivate the license offline to install Trados Studio 2022 in my new laptop. There is an error when trying to do so. Could you please help me?
Cristina de olano We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00831726 .