Crashed computer , lost activation, problem with the extra activation

I have SDL Trados Studio 2009 Freelance Plus with 2 activations. Unfortunately the one I used got lost as my computer crashed.

My account shows one activation in use that is not so any more.

I need to disactivate it but cannot do in anyway.

Meantime I wanted to use the remaining extra activation but cannot activate it.

Please help to disactivate the lost licence and to reactivate it on my new computer.

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