Hi. I have SDL Trados Studio 2019 Freelance Plus which allows licensing on two computers. I have just replaced the storage of one of those computers without deactivating the Studio in it. I tried resetting my license only to receive “an error occurred…” message. Besides, I don’t remember which “fulfillment” was associated with the affected computer. So could you deactivate both of my fulfillments so that I can re-activate the Studio on both of my computers? Thanks.
Weonill Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00831856 .
Oana Nagy | RWS Group
_____________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Weonill Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00831856 .
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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