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Reset not working

Zofia Romanis

ISSUE 1: I am not able to reset my 2017 license. I need to do this to be able to deactivate it on PC and trasfer it to my laptop. Instead I get an error message: 'An error has occured'. Please can this be fixed

ISSUE 2: I have 2 older licenses: 2011 nad 2015 - supposed to be without expirey date? None of them works. I tried to reset the 2011 - des not work. The 2015 is not listed in my account anymore. Yet I can still download both versions of software. Please can you make them back up and running, tank you
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      We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00832306

    Also, please note that you upgraded your license to Trados 2017, which is different from purchasing a new separate license. With an upgrade you cannot keep your old versions long term. Maybe Trados 2015 worked along with Trados 2017 while being installed on the same PC, but we cannot guarantee its functioning long term. Once you processed your upgrade, you become the owner of the 2017 license only.

    Kind regards,

    Elisa

    Elisa Maxim | RWS Group

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    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0

      We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00832306

    Also, please note that you upgraded your license to Trados 2017, which is different from purchasing a new separate license. With an upgrade you cannot keep your old versions long term. Maybe Trados 2015 worked along with Trados 2017 while being installed on the same PC, but we cannot guarantee its functioning long term. Once you processed your upgrade, you become the owner of the 2017 license only.

    Kind regards,

    Elisa

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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