I cannot reset my license

Question

Dear team, 
 I wanted to install one of my Freelance Plus licenses on my new laptop. For this purpose, I tried to reset the license running on my old laptop and installed a trial version on my new laptop. Unfortunately, the reset did not work, since the license is still running on my old laptop. And when trying to use the activation code on the new laptop, the following error message appears: "Ung&uuml;ltiger Produkt-Code. Stellen Sie sicher, dass der Produkt-Codezum Produkt bzw. der Produktversion passt."

I am using SDL Trados 2021 Freelance Plus. 
 
 Thank you in advance for your help.

Sorin Perta · Answer

Hello Isabel Roder 
 What version of Studio did you install on the new laptop? This happens when you activate the license in the wrong version of Studio, for example: a 2021 license in Studio 2022. 
 Thank you, 
 Sorin

Trados Portfolio > 2. Licensing and Installation

I cannot reset my license