Hello, 

I have a case where a user (with AD account),  inside a larger institution, has been moved to new technologies - "in the cloud" using Microsoft technologies. 

After the user was migrated "to the cloud"  the next step was to get a new  dedicated laptop on which Trados Studio 2019 Professional was installed. 

The license was deactivated on the old computer and activated on the newly assigned one.  
Activation was successful and everything worked just fine for as long the user didn't restart the computer.

With each computer restart, the Trados studio becomes "un-licensed" while the license in the OOS is traced as "in-use".

I suspect the license is most probably getting lost due to roaming folders being used for this AD user on this device (the policy require that roaming folders have to be used on %users% folder on each managed mobile device.

As far as I know, the don't use Intune or similar.

So can anyone help with instructions on how to prevent the Studio license to be lost when laptop computer is restarted?
Can anyone or SDL support point to KB article with guidelines on how to prepare laptop in enterprise environment to allow Trados Studio to work correctly and without loosing the license activation?

I think there was a KB article clearly stating which folders should be excluded from Roaming profiles/ Roaming fodlers settings ...  but can find it now. :-(

I'm aware that some information about Trados Studio licensing is written also in the Registry...

Thank you